Thank you for choosing VIBY! We are committed to providing you with a seamless shopping experience from start to finish. Below, you’ll find important information about our shipping and returns policies to ensure your satisfaction with every purchase.

Shipping Information:

• • Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation.

• • Shipping Methods: We offer a variety of shipping options to accommodate your needs, including standard, expedited, and express shipping. Shipping costs and delivery times vary depending on your location and selected shipping method.

• • Shipping Rates: Shipping rates are calculated based on the weight of your order and your chosen shipping method. You can view the shipping cost at checkout before completing your purchase.

• • International Shipping: We ship internationally to select countries. Please note that additional customs fees, taxes, and duties may apply to international orders. These fees are the responsibility of the customer and are not included in the shipping cost.

• • Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online.

Return & Exchange Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges within 2 days of delivery. Please review the following guidelines:

• • Eligibility: To be eligible for a return or exchange, items must be unused, in their original condition, and with all tags attached. We reserve the right to refuse returns that do not meet these criteria.

• • Return Process: To initiate a return or exchange, please contact our customer service team at Contacts@theviby.com to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

• • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment.

• • Refunds: Refunds will be issued to the original payment method used for the purchase within [number of days] days of receiving the returned items. Please note that shipping costs are non-refundable.

• • Exchanges: If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return authorization. Exchanges are subject to product availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at Contacts@theviby.com with photos of the damaged or defective product. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or store credit.

If you have any questions or concerns about our shipping and returns policies, please don’t hesitate to contact us. We are here to assist you and ensure your shopping experience with VIBY exceeds your expectations. Thank you for shopping with us!