Every Viby product comes with a 3-day money-back guarantee. It is our commitment that you will be fully satisfied with every item that you purchase from us. If you are not satisfied with one of our products that you have purchased, you may return the item within 3 days from the date your product was shipped for a full refund of the purchase price, minus the shipping, handling, wrapping, or other charges. The item must be returned unused, in good condition, in original box and packaging (whenever possible), and with all paperwork and accessories to ensure full credit. This policy does not apply to Viby Membership and Gift Cards. For a full refund on used products that you were not fully satisfied with, the returned product must meet the following criteria:
To return products please follow these simple steps:
Please note that a restocking fee of 8% will apply to all returns of opened products.
We are not responsible for lost, held, damaged, or unclaimed packages. As soon as a package ships, we provide tracking information for your convenience. It is your responsibility to be aware of delivery dates and arrange delivery, redelivery, or pick-up with your local post office if it becomes necessary.