Welcome to the FAQs page of VIBY, your premier destination for luxury leather goods! Here, we’ve compiled answers to common questions about our products, services, and policies to enhance your shopping experience. If you have any further inquiries, please don’t hesitate to contact our dedicated customer service team.

General Questions:

1. Are VIBY leather products genuine?
   • Yes, all VIBY leather products are crafted from genuine leather sourced from reputable suppliers, ensuring superior quality, durability, and authenticity.
2. What types of leather products does VIBY offer?
   • VIBY offers a diverse range of leather products including bags, wallets, belts, accessories, and more, all meticulously crafted from premium-quality leather materials.
3. Do you offer customization options for VIBY leather products?
   • At VIBY, we offer customization options for select leather products, allowing you to personalize certain items with monograms or embossing for a unique touch.

Product Questions:

4. How do I ensure the right fit for VIBY leather products like belts?
   • To ensure the perfect fit for belts, we recommend measuring your waist size and referring to our size guide provided on the product page. If you need further assistance, feel free to reach out to our customer service team.
5. How do I care for and maintain VIBY leather products?
   • Proper care and maintenance are crucial for preserving the beauty and longevity of VIBY leather products. We recommend using a high-quality leather conditioner periodically to keep the leather supple and moisturized, and avoiding prolonged exposure to direct sunlight and moisture. You can also See the Blog of How to maintain the leather products on blog page

Ordering & Shipping:

6. How do I place an order for VIBY leather products?
   • To place an order, simply browse our website, select your desired VIBY leather products, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the order.
7. What are VIBY’s shipping options and delivery times?
   • We offer various shipping options including standard, expedited, and express shipping for your convenience. Delivery times may vary depending on your location and the selected shipping method. You can view estimated delivery times at checkout.
8. Do you offer international shipping for VIBY leather products?
   • Yes, we offer international shipping to most countries. Please note that additional customs fees, taxes, and duties may apply to international orders, which are the responsibility of the customer.

Returns & Exchanges:

9. What is VIBY’s return/exchange policy for leather products?
   • We stand behind the quality of our VIBY leather products and offer a hassle-free returns and exchanges policy within 2 days of delivery for unused and undamaged items. Please refer to our Returns & Exchanges page for detailed instructions.
10. How do I initiate a return or exchange for a VIBY leather product?
    • To initiate a return or exchange, please contact our customer service team with your order details. We’ll provide you with further instructions and assist you throughout the process.

Thank you for visiting the FAQs page of VIBY. We hope these answers have been helpful. If you have any additional questions or require further assistance, please feel free to reach out to us. Happy shopping!