Every Viby product comes with a 3-day money-back guarantee. It is our commitment that you will be fully satisfied with every item that you purchase from us. If you are not satisfied with one of our products that you have purchased, you may return the item within 3 days from the date your product was shipped for a full refund of the purchase price, minus the shipping, handling, wrapping, or other charges. The item must be returned unused, in good condition, in original box and packaging (whenever possible), and with all paperwork and accessories to ensure full credit. This policy does not apply to Viby Membership and Gift Cards. For a full refund on used products that you were not fully satisfied with, the returned product must meet the following criteria:
To return products please follow these simple steps:
The product must be in original condition.
The product must have the original box and packaging.
There must be no sign of wear and tear.
Pack the item securely in the original package, if possible.
Enclose a copy of the product order with the item.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
All return packages must be shipped to VIBY
Keep the return tracking from the package you are returning to ensure that the package is returned to the proper address.
You can expect a refund in the same form of payment originally used for the purchase or a check within 30 days of us receiving your returned product if the product meets the criteria mentioned above.
Checks will be mailed to the address provided when you purchased the product.
Please note that a restocking fee of 8% will apply to all returns of opened products.
We are not responsible for lost, held, damaged, or unclaimed packages. As soon as a package ships, we provide tracking information for your convenience. It is your responsibility to be aware of delivery dates and arrange delivery, redelivery, or pick-up with your local post office if it becomes necessary.
